Unique Customer Service 

TeraMedica provides local, reliable live access to highly trained professionals. The tiered service agreement ensures the latest software version at no additional cost. Healthcare systems have long been held hostage by rigid service plans, due to the proprietary nature of the architecture. Evercore Service like Evercore  software, is configured to customer specifications.

 Evercore Service Plans deliver:

•  24 hr 365 Day Support & Access

• Customer Specific Priority Stack

• 24 Configuration incidents

• Supplemental Training

• Proactive Monitoring included

• Flag and Status Notification

• Complimentary Extranet Access

True Software Non-Obsolescence

We understand and are sensitive to the budgeting process, therefore when customers are covered by an Evercore Service Plan they are provided with complimentary version upgrades of the applications as they move through new and exciting versions. Evercore non obsolescence means your institution will always be running up to date state of the art software. Evercore Service plans delivers a comprehensive customer centric flexible agreement delivering your prescribed service levels.
Professional Services Suite
As Evercore Clinical Enterprise Suite consolidates more pools of your information, a full suite of services is available to you, to ensure the transition to Enterprise is successful and productive.    

• Evercore - SmartStore™

Integration Services  HL7and DICOM,
Configuration Services

• Evercore - Remote

Remote Deployment Services 

• Evercore - Univision

EHR Integration and Deployment Services

• Evercore - Data Controller 

Data MIgration Services

Online Tools

Registered TeraMedica customers will see several items under the Support menu item above.  These include an FAQ, User Forums, and a link directly into the TeraMedica issue tracking system.